Return and Refund Policy

Effective Date: 01-08-2025
Website: avanto.shop

Thank you for shopping at avanto.shop. We want you to be fully satisfied with your purchase. This Return and Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

1. Returns

  • You may request a return within  14 days of receiving your order.
  • To be eligible for a return, items must be:
    • Unused, unworn, and in the same condition that you received them.
    • In the original packaging with all tags, labels, and accessories included.
  • Certain products are non-returnable, including (but not limited to):
    • Perishable goods
    • Personalized or custom-made items
    • Intimate or sanitary goods (e.g., undergarments, cosmetics)
    • Sale or clearance items (if marked final sale)

2. Return Process

  1. Contact us at avantoshop1@gmail.com to initiate a return request.
  2. Provide your order number, details of the item, and reason for return.
  3. Once approved, we will provide you with return instructions.
  4. You are responsible for the cost of return shipping unless the item is defective or incorrect.

3. Refunds

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed to your original payment method within 14 business days.
  • Shipping costs are non-refundable, except in cases of defective or incorrect items.

 

4. Exchanges

  • If you wish to exchange an item for a different size, color, or product, please follow the return process and place a new order once your return is approved.
  • Exchanges are subject to product availability.

5. Damaged or Defective Items

  • If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with photos of the product and packaging.
  • We will arrange a replacement or a full refund, including shipping costs.

6. Late or Missing Refunds

  • If you have not received your refund after 14 business days, please check with your bank or credit card provider.
  • If the issue persists, contact us at avantoshop1@gmail.com for assistance.

7. Contact Us

For questions about our Return and Refund Policy, please reach out to us:

Email: avantoshop1@gmail.com